Cancellation Policy

Physio Educator Cancellation Policy Cancellation & Refund Policy We will not be able to offer any refunds on cancellation or otherwise, once the payment is made to get the subscription.Failed transaction This Policy is for Users whose Money got deducted from their account, yet the Physio Educator plan is not activated while doing a transaction. To help you out in the best possible way we have a two-step plan. A. What you can do now? B. How Physio Educator can help you? Please read the following carefully: A. What can you do now? Raise a concern in the UPI app profile page (Only if the transaction is via UPI method). Please go to the profile section of the UPI app used for payment and Select “Raise a Concern” - Help and then select the transaction in which money was deducted while purchasing Physio Educator plan and then select "Raise a Concern" or "Call Bank" to get the latest details. If required we would be able to provide payment failure report from our side on a case to case basis. Please note that the process of redressal by NPCI may take up to 2 weeks. For every UPI payment, there are 2 banks and NPCI in between. Money can be stuck anywhere when it is a failed payment. And at this point of time, the full control in this process is with NPCI and not the Merchant. Call or write to your bank’s dispute department (not support department). (For transaction Via all methods) If the amount has been deducted, please contact your bank and raise a charge dispute on this so that they can process the refund. Generally, you will get your money back within 5-7 working days varying from bank to bank. On an average, the delay can be up to 19 days. In case if we have not received your payment, we will not be able to initiate your refund as a merchant. In such scenarios, please get in touch with the bank with a written complaint. Also please refer to the RBI policy on delay in refund by your bank: B. What will Physio Educator do for you? If it exceeds 19 days since your purchase attempt and your amount is not yet refunded back, please write to support@Physio Educator.com with proof to help you out. All above steps must be initiated by the user within 40 days of the transaction date failing which any request will be considered null and void. Physio Educator Support: Email: support@Physio Educatorm.com